Privacy Policy

1. Information We Collect

Personal Information

When you register for Study Trakara, we collect essential information to provide our financial analysis services. This includes your name, email address, phone number, and business details. We also gather information about your company's financial goals and analysis requirements to tailor our platform to your specific needs.

Financial Data

As a financial analysis platform, we process various types of financial information you upload or input. This may include financial statements, transaction records, budget data, and performance metrics. We treat all financial data with the highest level of security and confidentiality.

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on different sections, and your preferences for analysis types. This helps us improve our services and provide better recommendations.

2. How We Use Your Information

Your information serves multiple purposes within our platform. Primarily, we use it to deliver comprehensive financial analysis services tailored to your business needs. This includes generating reports, creating visualizations, and providing insights based on your financial data.

• Providing personalized financial analysis and reporting services
• Communicating important updates about your account and our services
• Improving our platform's functionality based on usage patterns
• Ensuring compliance with financial regulations and security standards
• Offering customer support and technical assistance
• Developing new features that enhance your analysis capabilities
• Maintaining accurate records for business and legal purposes

We never use your financial data for marketing purposes or share it with third parties for commercial gain. Our focus remains on providing you with the most accurate and helpful financial insights possible.

3. Data Protection and Security

Protecting your financial information is our top priority. We employ multiple layers of security to ensure your data remains safe and confidential at all times.

Technical Safeguards

Our platform uses industry-standard encryption protocols to protect data both in transit and at rest. All communications between your device and our servers are secured using TLS 1.3 encryption, while stored data is protected with AES-256 encryption.

Administrative Controls

Access to your data is strictly limited to authorized personnel who require it for service delivery. All team members undergo comprehensive security training and sign confidentiality agreements. We maintain detailed logs of all data access and regularly review these for any unusual activity.

Physical Security

Our data centers feature 24/7 security monitoring, biometric access controls, and redundant power systems. We partner only with facilities that meet the highest security standards and undergo regular compliance audits.

4. Your Privacy Rights

As a Study Trakara user, you have comprehensive rights regarding your personal and financial data. We're committed to making these rights easy to understand and exercise.

How to Exercise Your Rights

To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and guide you through the process. For account-related changes, you can also use the privacy controls in your dashboard.

5. Data Sharing and Third Parties

We maintain strict control over your information and only share it in specific, limited circumstances that directly support our service delivery or legal obligations.

Service Providers

We work with carefully selected third-party service providers who help us deliver and improve our platform. These include cloud hosting services, payment processors, and communication tools. All service providers sign comprehensive data processing agreements and are required to maintain the same security standards we do.

Legal Requirements

We may disclose information when required by law, such as responding to valid legal requests from government authorities or protecting our legal rights. In such cases, we'll notify you unless legally prohibited from doing so.

Business Transfers

If Study Trakara is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice before your data is transferred and becomes subject to a different privacy policy.

We never sell, rent, or trade your personal or financial information to third parties for marketing purposes.

6. Data Retention

Secure Deletion

When retention periods expire or you request deletion, we securely remove your information from our active systems. This includes overwriting data on storage devices and ensuring backups are updated to exclude deleted information. The process typically completes within 90 days of the deletion request.

7. International Data Transfers

While Study Trakara operates primarily in South Africa, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your information.

We use standard contractual clauses approved by relevant data protection authorities and work only with providers who demonstrate adequate data protection standards. Your information receives the same level of protection regardless of where it's processed.

If you have concerns about international data transfers, please contact us to discuss your specific requirements and the measures we have in place.

8. Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. We use both essential cookies required for platform functionality and optional cookies that help us improve our services.

Types of Cookies

• Essential Cookies: Required for basic platform functionality, including authentication and security
• Performance Cookies: Help us understand how you use the platform to improve functionality
• Preference Cookies: Remember your settings and customization choices
• Security Cookies: Detect and prevent fraudulent activity

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We'll respect your choices and provide alternative ways to access features when possible.

9. Children's Privacy

Study Trakara is designed for business and professional use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

If you believe we have collected information from a child under 18, please contact us immediately so we can address the situation appropriately.

10. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.

Continued use of Study Trakara after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account as described in your rights section above.

11. Contact Information

If you're not satisfied with our response to your privacy concerns, you may also contact the relevant data protection authority in your jurisdiction for additional assistance.